Merchant Support Front Line Manager

Job description

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers. Interested in learning more about how we’re transforming the financing experience and joining our team? What You’ll Do: Koalafi is in search of a Front Line Manager to lead our Merchant Support Team (MST). Our merchants and their customers are at the heart of everything we do. This Front Line Manager will provide guidance, management, and support to our agents, to ensure our merchants receive top-notch customer service and the professionalism that our partners deserve. This leader will resolve escalations involving our merchants and drive process improvement to ensure that the Merchant Support Team provides ex...