Customer Experience Consultant

Job description

Customer Experience Consultant Together with your team, you will be responsible for delivering outstanding customer service and driving commercial growth by managing the end-to-end shipment lifecycle. Your role will involve building strong relationships with customers, identifying new business opportunities, and ensuring smooth coordination across internal teams and global service centers. You will act as a trusted advisor, combining operational expertise with a commercial mindset to create value for our customers. What we offer you: - An exciting opportunity in a fast-paced and internationally expanding logistics environment - A collaborative team of engaged professionals with diverse backgrounds - Flexibility to work from home several days per week - A competitive compensation package including performance-based annual bonus Key responsibilities: This is how you reach your goal - Deliver a positive customer experience by managing the full shipment lifecycle and resolving service issues - Build and maintain strong relationships with customers and internal stakeholders, including offshore service teams - Understand customer business drivers and tailor solutions to meet their needs...