Senior Credit Counselor/Hybrid

Job description

Job DetailsJob Location: Member Solutions - Chadds Ford, PA 19317Position Type: Full TimeEducation Level: High SchoolSalary Range: $24.07 - $32.54 HourlySummary Performs member outreach via telephone and written correspondence to resolve past due loans, maintain member goodwill, protect our collateral position, control TDR impact, and protect the interest of the overall credit union membership. Key Responsibilities: Contacts credit union members, via telephone and mail, when loan accounts are past due. Resolves delinquencies, assesses risk and mitigates loss wherever possible, while seeking to maintain member goodwill. Products include but are not limited to mortgages, new or used auto, lines of credit, personal loans, and small business loans. Locates members whom we have been unable to reach by using approved skip tracing methods, products, companies, resources and the incumbent’s own collection experience in an appropriate manner. Evaluates members suitable for extensions, workouts, and refinances. Makes decisions within authority; makes recommendations on more complex cases and presents to management. Scans checks if needed and Pulls payments from members’ accounts using establ...