Account Executive – Membership Services - Panthers

Job description

Position: Account Executive – Membership Services Department: Ticket Sales & Services Reporting Relationship: Reports to Senior Manager - Membership Services Status: Full-Time (Non-Exempt) Summary: The Account Executive – Membership Services will be part of the team responsible for retaining and growing our PSL owner base through delivering first-class customer service, relationship building, and benefit development. Primary Responsibilities: - Deliver exceptional customer service to an assigned portfolio of PSL Owners by proactively communicating relevant team updates, events, benefits, and stadium information. - Lead PSL Owners through annual season ticket renewals and Silver Club extensions, consistently meeting or exceeding retention goals. - Maintain detailed and accurate customer records in CRM, documenting all interactions, touchpoints, and pertinent account information. - Proactively reach out to PSL Owners via phone, email, and SMS to share updates on exclusive experiences, request payments, and communicate operational or stadium changes. - Fulfill game day responsibilities including, but not limited to, in-seat visits, assisting with special promotions, addressing PSL Own...