Account Services Supervisor

Job description

General Summary The Account Services Supervisor is responsible for leading the team under the guidance and within the structure and guidelines created by the Director of Account Services and ensuring the highest level of profitability in our wholesale division. The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site. Key Responsibilities: - Supervise day to day activities such as order entry and checking - Develop new employees by providing coaching, training and feedback - Mentor current Account Service Coordinators and further develop their skills on the M3 system - Assist with reports and tools the team may use to maintain their accounts - Meet with the team regularly to review processes, issues and additional training to further enhance how we service our customers - Work with management to identify any price changes that seem questionable or where margins are low - Collaborate with management on yearly reviews for the team - Able to manage multiple projects and deadlines with support and resources as needed - Perform other duties and special projects as assigned Required Qualific...