Manager, Contact Center

Job description

Company Description Why Walmart?: Join a team where your leadership makes a real difference. At Walmart, we're building a culture where every associate feels they belong and can do their best work. You'll have the support, resources and opportunities to grow while making meaningful connections with a talented team that's got your back. Job Description: As a Manager, Contact Center, you'll lead operations that keep our customers connected and satisfied. You'll oversee vendor and BPO relationships, ensuring our contact center runs smoothly and meets ambitious targets. Your focus on process improvements and cross-functional collaboration will drive results while building a team culture where people thrive. You'll work in a fast-paced environment where problem-solving and data-driven decisions are your daily toolkit. This role offers the chance to make a visible impact on our business while developing your leadership skills. What you'll do: - Oversee daily contact center operations to ensure alignment with performance metrics and service-level agreements. - Analyze key performance indicators and trend data to identify root causes and implement effective solutions. - Lead process improv...