Customer Success Manager - DACH
deskbird · Berlin, DE
Your mission As part of deskbird, a fast-growing workplace tech company backed by a $23M Series B and trusted by leading global brands, you’ll join a passion...
Job description
Your mission As part of deskbird, a fast-growing workplace tech company backed by a $23M Series B and trusted by leading global brands, you’ll join a passionate, high-performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development. This is a hybrid role based out of our Munich or Berlin hub. We are seeking a proactive Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution. In this role, you’ll take full ownership of key accounts, empower customers to become true product champions, and proactively work on expansion opportunities in your customer portfolio. In this role you will: What you need to be successful - Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration. - Identify and close growth and upsell opportunities within existing accounts. - Own the commercial lifecycle of the account, including managing renewals, negotiating contracts, and hitting specific net-retention and expansion targets. This includes the proactive identification and closing growth and upsell opportunities within existing accounts. - Ma...