Field Service Technician - Hollister, CA / Gilroy, CA

Job description

Work Flexibility: Field-based: Will work independently with guidance and tasking from Team Lead, Sr. FSTs and/or Regional FSM. Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved. Interacts with Operations and R&D to solve complex issues Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting. Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department. May conduct training for new hire personnel and on site hospital bio medical and nursing staff Interacts with customers with regard to post market surveillance activities. Responsible for staying current with all ComplianceWire training with none past due. Other duties as assigned by manager. Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met. - Performs field service of Stryker Communications product line installed at the customer sit...