Manager - Customer Service

Job description

Company Description RRD is a leading global provider of marketing, packaging, printing, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description: The incumbent is responsible for delegating and monitoring the day-to-day activities of the customer service team; promoting a balanced workflow and job coverage, as well as communicating with internal and external customers, providing technical and interpersonal growth guidance to the team members, and ensuring that all aspects of customer service meet/exceed customers and management expectations. Responsibilities: - Lead, coach, mentor, motivate and inspire direct reports and others to achieve an optimum level of performance by consistently demonstrating role model behavior in all that is said and...