Inbound Retention Representative

Job description

101966 18910 Woodfield Road, Gaithersburg, Maryland 20879 TruGreen accepts applications on an ongoing basis. Job Description: TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview: Receives inbound call from a customer with a potential cancel. Inbound representative is responsible for resolving concerns and presenting root cause related offers in order to retain the customer’s business. Use high value saving techniques to meet product, and service sales retention targets, in a commission or incentive pay driven environment. The objective is to retain customers who are requesting termination of service(s) or rewarding loyal customers, through explanation of the overall value, features and benefits of all products and services offered by TruGreen. Responsibilities: Receives calls from canceling customers and is responsible for resolving concerns and retain the customer’s business. Provides immediate follow-up on custom...