Regional Member Experience Manager - Great Sydney

Job description

As Australia’s longest serving Defence financial institution, we have supported those who protect and serve our country for over 65 years. And as a member-owned bank, we are here for our members first, helping them to achieve their financial goals with a range of competitive products and personalised service. In 2024, we were named one of the World’s Best Bank by Forbes and won Canstar’s Consumer Bank of the Year for Everyday Banking. At Australian Military Bank, we exist to serve those who serve. As a member-owned bank, our decisions are driven by what’s best for our members - not shareholders. We’re looking for an experienced and commercially driven Regional Member Experience Manager to lead our branch network, drive performance and elevate member experience across your region. Your Role: This is a leadership role responsible for driving regional growth, leading high performing teams and delivering exceptional member outcomes. You will oversee multiple branches, ensuring strong performance, operational excellence and compliance with regulatory and internal frameworks. You’ll also play a key role in strengthening our presence within the Defence community and building strategic par...