IT Service Desk Specialist

Job description

Job Description Summary ‎ Provides onsite IT support for the Nashville office, including white-glove support for executive leadership, while contributing to the Mosaic Shared Service Desk. Responsible for resolving technical issues, fulfilling service requests, and ensuring a high level of customer service. ‎ How will you make an impact & Requirements ‎ The IT Service Desk Specialist is responsible for delivering onsite technical support for the Nashville office, with a strong focus on supporting executive leadership. This role also supports the Mosaic Shared Service Desk, ensuring timely resolution of incidents and service requests while maintaining high service standards. Key Responsibilities: - Provide onsite technical support for executive leadership and local end users - Act as a primary point of contact for IT incidents and service requests - Troubleshoot hardware, software, network, and access-related issues - Support laptops, desktops, mobile devices, and peripherals - Manage and update tickets in the ITSM platform in accordance with SLAs - Assist with onboarding and offboarding, including device setup and access coordination - Support conference room and AV technology to e...