Customer Success Manager – Strategic Innovation

Job description

Your opportunity As our Customer Success Manager , you are the bridge between vision and reality. You don’t just sell services; you cultivate the long-term partnerships that allow breakthrough innovations to thrive. Within our Strategic Innovation (SI) boutique , you will manage the commercial health and growth of our client portfolio, ensuring that global corporations and ambitious scale-ups derive maximum value from our unique services in piloting new value propositions, business acceleration and strategic innovation sourcing. You will join a multidisciplinary team of "pioneers" where strategy meets hands-on engineering. Your role is to be a trusted advisor who understands the "art and science of innovation," helping our clients navigate the complex intersection of People, Technology, and Business. Key responsibilities: As a Customer Success Manager in the Strategic Innovation business unit, you will have a multitude of challenging responsibilities: Driving Portfolio Growth & Retention - Identify and develop concrete opportunities to expand our footprint within existing client accounts across FMCG, Medical, Building & Construction and Industrial markets. - Convince clients to con...