Scaled Success Account Manager

Job description

Scaled Success Account Manager Location: Hybrid NYC or Remote: About Hatch: At Hatch, we’re rethinking how service businesses communicate with customers in the age of AI. We believe AI isn’t just the next big wave — it’s the new foundation for how businesses win, retain, and grow revenue. We’re investing in that future, and in the people bold enough to build it. Hatch is an AI-powered customer communication platform designed to help businesses increase conversion and retention while reducing overhead. Our platform combines AI voice, SMS, and email agents with intelligent automation and deep CRM integrations — ensuring every lead gets a fast response, every follow-up actually happens, and no opportunity slips through the cracks. Thousands of service businesses — from single-location shops to multi-brand enterprises — have driven over $5.1B in revenue with Hatch. Founded in Richmond, VA and backed by NextView Ventures, Ludlow, and Dragon, Hatch is now a Yelp company. In January 2026, Yelp acquired Hatch for $270M, bringing together Yelp’s scale and trusted brand with Hatch’s AI platform to accelerate what we can build — and how fast we can grow. Hatch continues to operate independent...