Director Sales Operations
Ford Motor Company · Dearborn, Michigan, US
As the Director of U. S. Sales Operations, you will serve as a key leader responsible for the strategic framework and operational execution of Ford Credit’s U.
Job description
As the Director of U.S. Sales Operations, you will serve as a key leader responsible for the strategic framework and operational execution of Ford Credit’s U.S. Sales organization. This role leads a diverse team of professionals, located in multiple sites, to optimize dealer service, manage large-scale initiatives and programs, and provide critical business insights to executive leadership. You Will... You'll Have... - Lead the development and oversight of key initiatives and strategies to deliver Ford Credit’s plan - Lead business process redesign efforts to enhance sales team efficiency and optimize the utilization of key performance tools to deliver superior dealer satisfaction and drive results - Empower and lead the Inside Sales organization to deliver against core performance targets while optimizing service delivery models - Research and design next-generation Performance Consulting frameworks to provide best-in-class support to the dealer network while prioritizing company initiatives - Oversee the U.S. Wholesale program, optimizing initiatives such as the Floorplan Assistance Program (FPA), Partnership Rewards (PRP), and Dealer Cash Management (DCMA) - Guide teams in deliv...