Fraud Agent

Job description

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. The Fraud agent is responsible for reviewing, identifying, and investigating high-risk online transactions, taking appropriate action on each order. They will resolve fraud-related issues for customers, victims, and third parties through different channels. This role will also ensure the efficient and accurate processing of chargebacks and refunds within service level agreements (SLAs) across various platforms, while also identifying trends, errors, and potential threats to the business. The Fraud Specialist will proactively contribute to the improvement of fraud, chargeback, and refund processes. Responsibilities: - Review online transactions and identify suspicious activity and emerging trends using fraud detection tools, ta...