Client Services Representative - AEC Frankston & Mt Waverley

Job description

Job Description Client Services Representative | AEC Frankston & Mount Waverley We are seeking an enthusiastic and friendly Client Services Representative to join a fast-paced environment and be a welcoming face to our clients and their pets! The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff. - Part time role - 30 hours a week - Working across the two locations in Frankston and Mount Waverley - Minimum 2 years Reception/Client Services experience essential - Experience within the veterinary or health industry highly regarded As a part of the Client Services team, your duties will include: - Handling a high volume of inbound calls and email enquiries - Managing all client inquiries and concerns with professionalism and empathy - Welcoming clients and their pets to the hospital - Booking and managing appointments - Invoicing and taking payments – including cash and EFTPOS - Processing payments on Vetpay, Zippay and Afterpay - Coordinating with other hospital departments...