Collections Specialist

Job description

About This Role We are looking for a Collections Specialist to join our team in Lenexa, Kansas. At TrueAccord, we do things differently. We aren't just "collecting debt", we are helping people find a path back to financial health. As we grow, you will be on the front lines, moving away from old-school, aggressive collection tactics to provide a modern, helpful experience. Your mission is to act as a financial guide . You won’t just be following a script; you will use your communication skills to help real people solve problems and regain control of their finances. We are hiring for our class starting on April 20th, 2026! Apply today! What You'll Do: - Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances. - Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals. - Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery. - Innova...