DWM Water Service Representative II (OCCBS)

Job description

Posting expires: March 31, 2026 Salary range: $42,582.85 - $47,210: General Description and Classification Standards: This role provides customer service support for water utility customers and assists with monthly bill statement output. Manage account data and resolve complex account issues. Coordinates with field teams to receive information that will ensure billing accuracy. Supervision Received: Work under close technical supervision. Work in progress and completed work is reviewed continuously. Essential Duties and Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization. - Maintain accurate account data and records in utility billing system. - Respond to internal and external customer inquiries regarding water utility bills. - Resolve...