Customer Success Coach

Job description

Customer Success Coach SUMMARY: The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for all our customers. RESPONSIBILITIES: - Drive a high level of customer and client satisfaction while managing large caseloads - Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier - Counsel customers on authorized relocation benefits provided by their employer - Manage all activities, including those performed by third party suppliers related to the transfer process. - Lead point of contact and coordination for all assignment components – including internal and external points of need. - Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit. Need to be comfortable on the phone talking to many different level employees. - Provide continuing coaching and support to clients and participants maintaining regular contact throug...