(Sr) Technical Support Engineer Navigation & Infotainment
HERE Technologies · Berlin, DE
What's the role? In the Navigation and Infotainment domain, you as a Technical Support Engineer play a hands-on role in validating how HERE’s connected navig...
Job description
What's the role? In the Navigation and Infotainment domain, you as a Technical Support Engineer play a hands-on role in validating how HERE’s connected navigation solutions perform in real-world conditions. You reproduce and analyze customer-reported issues across bench setups and real vehicles, extract and review logs, and work closely with product and engineering teams to drive root cause analysis and solution validation. A key part of the role is hands-on testing, including regular in-car validation using HERE’s test vehicles in Berlin, combining technical investigation with practical infotainment system behaviour. You will be the first line for inbound issues, quickly narrowing problems with limited information, validating fixes, and collaborating with engineering and DevOps to restore customer confidence fast. Customer Support & Triage: - isolate whether problems are SDK/API usage, environment, data, integration, or platform. - Navigate incomplete/ambiguous reports; ask incisive clarifying questions and drive issues to the right backlog/owner. Testing, Validation & RCA: - Plan and execute bench/rig testing (SIL/HIL benches, lab rigs, head units) to reproduce issues and validat...