Customer Relations Representative

Job description

POSITION: Customer Relations Representative NUMBER OF POSITIONS: 1: LOCATION: CNG - CT - East Hartford - Meadow St HOURLY RATE RANGE: $31.86 - $38.72: Key Responsibilities: Communicate with customers via automated dialing system, placing and receiving calls concerning delinquent accounts, scheduling of service work and other customer-related matters. Performs miscellaneous and/or clerical duties as assigned by Supervision. Fill-in positions in various areas within the Department, as required. *Denotes essential functions **Shift to be determined - Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations. - Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines. - Makes routine changes or adjustments to customers' accounts. - Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures. - Transmit information or requests to proper division or department and prepares necessary work orders. Required Qualifications: Previous work experience in a customer service environment. Must have proven verb...