Lead Guest Service Agent - Graveyard

Job description

Greets and checks in/checks out Harrah’s/Caesars Republic hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount. Provides assistance and on-the-job work direction to Guest Service Agents. - Reinforces department procedures and guides Guest Service Agents - Oversees the administration of room assignments, room departures, guest account charges and payment receipts. - Provides administrative office assistance. - Provides input to supervisors for the periodic reviews of assigned personnel. - Acts as liaison to housekeeping on Graveyard Shift to ensure smooth downtime operations. - Generates and analyzes pre-downtime reports. - Maintains manual rack of hotel during downtime each night. - Replies to Internet reservation inquiries. - Serves as liaison to IT to execute the date roll and to post room and tax. - Maintains daily occupancy report statistics. - Processes Travel Agent commission payments. - High School Diploma or equivalent preferred - Minimum of 2 years in a hotel front desk position or 1 year as a supervisor in a guest service...