Junior IT Support Analyst, End User Services EMEA APAC, BlueBay Asset Management (London)

Job description

Job Description What is the opportunity?: This is a junior IT Analyst role which focuses on handling routine IT issues, supporting end users, and building foundational skills in technical problem-solving across RBC BlueBay. This role would suit someone who is early in their financial IT career. Should you be shortlisted, do please let us know if you have any specific requirements for the interview. This is a permanent, full-time role and requires 4 days at our 100 Bishopsgate, London office. What will you do?: Provide basic IT support including simple troubleshooting and initial assessment of incidents and service requests reported to the RBC BlueBay Service Desk Handle routine user requests such as password resets, basic software guidance, and account access issues with minimal supervision Communicate clearly and professionally with users across email, chat, phone, and in person. Assist in diagnosing common issues across desktop, laptops, and basic applications (Windows, M365), escalating complex matters appropriately Support basic hardware tasks including equipment setup, moves, and simple installations Learn advanced troubleshooting techniques through mentorship and structured t...