Junior Consultant | Customer Experience

Job description

The chance to build a better future is right in front of you Do Work That Matters - Your role and responsibilities Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and solve the most current and complex challenges. KPMG Advisory offers consulting services to companies to assist them in business model transformation, process improvement and digitisation, risk analysis and management, and support in extraordinary finance transactions. Specifically, when you join the Customer Experience team in Bologna , you will harness the power of strategic and innovative frameworks to lead customer-centric business transformation programs as well the power of data & analytics to map, design and improve the customer lifecycle management, define the evolution of the client’s organizational and technological structure to meet the evolving scenario. Specifically, you will be tasked with: Come As You Are - Your skills and characteristics - Define market sizing, identify market trends, opportunities and threats on customer experience paradigm; - Benchmark competitors: quantitative analysi...