Customer Adoption Expert Advisor

Job description

Requisition ID: 452357 Work Area: Software-Development Operations Expected Travel: 0 - 20% Career Status: Professional Employment Type: Regular Full Time Career Level: T4PF-1 Original Posting Date: 04/20/2026: Job Title: Customer Adoption Expert Advisor Location: Alpharetta, GA: Work Model: Hybrid work model: Purpose and Objective: SAP America, Inc. seeks a Customer Adoption Expert Advisor at our Alpharetta, GA location to provide specialized expertise and empower external and internal customers to accelerate value discovery, value delivery, and value realization through adoption and consumption as part of the Customer Lifetime Value Management methodology to reach renewal, revenue growth targets, customer satisfaction, and activation of services . Expectations and Tasks: Proactively monitor usage metrics and KPIs against baselines, target values, and upcoming innovations to drive adoption engagements and initiatives to safeguard and grow the business in terms of Customer Lifetime Value - CLTV, Current Cloud Backlog - CCB, and Deployed or Consumed Annual Contract Value - ACV. Evaluate complex and diverse customer situations to combine SAP innovations with scalable practices to crea...