Referral Coordinator, Communications Center

Job description

SUMMARY: Referral Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience. Serves as the first point of contact for patients and physicians to coordinate services across the system. Refers to and schedules appointments, registers seminars and classes, navigates patient inquires, and communicates courteously throughout the delivery of care. Aims always for first call resolution. Collaborates with physician offices and clinical departments to coordinate services, prepares patients for their visit, and maintains all of its support processes. STATUS: Full-Time: LOCATION: Riedman Campus 100 Kings Highway South Rochester, NY 14617 United States of America DEPARTMENT: Communication Center: SCHEDULE: Monday - Friday 8:00am - 4:30pm RESPONSIBILITIES: Customer Service. Provide courteous, attentive and prompt service to all those you work with and support Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience EMR (Electronic Medical Records) utilization. Proper use of an EMR to c...