Call Center Team Lead – Inside Sales

Job description

Benefits: Call Center Team Lead – Inside Sales - 401(k) - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off Base Pay + Performance Bonuses: We are seeking a high-performance Call Center Team Lead to drive results, accountability, and daily execution for our Inside Sales appointment-setting team. This is a hands-on, player-coach position. You will actively make calls and set appointments while also leading, coaching, and elevating team performance. This role operates in a structured, metrics-driven environment where performance, professionalism, and consistency matter. Schedule: Monday–Thursday: 2:00 PM–8:00 PM Friday: Optional 2:00 PM–5:00 PM Saturday–Sunday: 10:00 AM–2:00 PM Compensation: Competitive hourly base + individual performance bonuses + additional team-based leadership incentives tied to productivity and appointment quality. - Make inbound and outbound calls to convert qualified leads into scheduled appointments - Lead by example in call volume (20–30+ calls per hour) and conversion performance - Coach team members in real time through call reviews and feedback - Reinforce scripts, standard...