Front Desk Agent - PM Shift

Job description

Job Purpose: Serves guests by completing registration; controlling room assignments. Duties: - Welcomes guests by greeting them; answering questions; responding to requests - Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards - Establishes credit by verifying credit cards or obtaining cash - Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc. - Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel - Maintains records by entering room and guest account data - Collects revenue by entering services and charges; computing bill; obtaining payment - Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements - Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc. - Assists with housekeeping duties when the need arises - Contributes to team e...