Cocktail Server at The Naturalist Bar (Full Time) - InterContinental Houston

Job description

JOB OVERVIEW: Provide fast and courteous service for food and beverages to guests and ensure quality of food and beverage presentation per established standards. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES: Financial Returns Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills to maximize revenues. May receive guest payments and process transactions as outlined in the cash and charge procedures as needed. People: Prepare beverages for service to hotel guests and present beverages according to established head pres...