Supervisor Scheduling/Telecommunications - Pediatrics Central Administration

Job description

Scheduled Hours 40 Position Summary: This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions. Key duties include overseeing daily workflows, monitoring performance metrics, supporting Epic scheduling processes, and implementing improvements to enhance patient access and communication. The ideal candidate is a collaborative leader with experience in healthcare operations, call center management, and a commitment to service excellence. Job Description: Primary Duties & Responsibilities: Efficiently manages high-volume inbound calls from patients seeking appointments, rescheduling, or general inquiries. Ensures accurate appointment booking in accordance with departmental guidelines and provides exceptional customer service to optimize the patient experience. Regularly reviews scheduling workflows to identify opportunities for improvement. Updates the scheduling manual and related protocols to alignwith current best practices, system changes, or departmental policies. Distributes updates to ensure staff remain informed and compliant. Analyzes call center metrics such as ca...