4th Line Cloud Support Engineer

Job description

3rd Line Cloud Engineer Basingstoke - 5 Days Customer Site Shift Working (0700 – 1500 and 1100 – 1900 on a Weekly Rotating Pattern) Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service. Your role will involve: We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: The applicant must be eligible and willing to go through high level UK government security clearance - Responding to escalations from 2nd Line Daily checks - Extensive work with VMware products - Carrying out a readiness assessment for new releases entering service from the Engineering Team - Producing and maintaining documentation suc...