Technical Adoption Manager

Job description

Technical Adoption Manager Department: Customer Adoption Management: Employment Type: Full Time: Location: United Kingdom - Remote (0004) Reporting To: Sam Scott: Compensation: £72,803 - £98,498 / year Description: This is a flexible position and has the option of working in our London office full time, hybrid throughout the week or working entirely remotely. The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution. This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts. Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunitie...