Bilingual (French/English) Customer Service Representative - Account Maintenance (Early Stage Collections)

Job description

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Bilingual (French/English)Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise. What you'll do... Responsibilities include, but are not limited to: You'll have... Education: Experience: Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST. Even better, you may have... This posting is for an existing vacancy within our team. The expected annual salary for this Ford Credit Canada position is $45,760.00 - $53,872.00 and...