Branch Support Representative

Job description

Qualifications: - Respond promptly to service requests from internal clients (Fairstone employees), providing guidance on procedures, policies, and resolution of moderately complex issues related to internal applications/accounts. - Assist in‑branch representatives with managing client accounts and processing loan applications. - Support branch network by performing appropriate monetary and non‑monetary account adjustments as required. - Act as a liaison between branches and centralized departments , assisting with requests submitted for centralized processing. - Provide clear, accurate policy and procedural guidance to branch representatives . - Serve as the primary point of contact for the branch network regarding high‑priority matters and escalation issues. - Facilitate communication by tr anslating and relaying information from centralized departments to the branch network as needed. - Evaluate incoming issues and dispatch them to the appropriate departments for timely resolution. - Review incoming cases and make informed decisions in alignment with the company’s risk management policies, procedures, and compliance standards - Minimum of 1 year of experience in a call center or...