Client Success Supervisor - UPA Revenue Cycle Management

Job description

Description University Physicians’ Association, Inc . is seeking an experienced and people-focused Client Success Supervisor to join our Revenue Cycle Management (RCM) team in West Knoxville. This role is ideal for a confident leader who thrives in a fast-paced environment, values team development, and is passionate about driving operational excellence and high-quality client service. As a Client Success Supervisor, you will play a key role in leading and supporting a team of billing professionals while fostering a positive, collaborative, and accountable work culture. You’ll balance operational oversight with mentorship—ensuring both team success and client satisfaction. What You’ll Do: - Lead and oversee day-to-day team operations, including time-off requests and staffing oversight - Exercise sound administrative judgment with a focus on quality, efficiency, and service outcomes - Ensure work is completed in accordance with established productivity and performance standards - Implement and enforce departmental policies, procedures, and best practices - Provide ongoing coaching, recognition, and constructive feedback to support professional growth - Adapt communication styles to e...