Senior Patient Support Advisor

Job description

Job Title: Senior Patient Support Advisor | Location: Southampton (Hybrid) Salary: £31,000 + Discretionary Bonus: Hours: Full-time – 2-week rota: Shift Pattern: 8:00am – 4:30pm and 9:00am – 5:30pm Saturdays: One in three Saturdays, 8:00am – 4:00pm Benefits: Competitive salary of £31,000: Pension Scheme: 25 days annual leave (plus bank holidays) Generous bonus scheme: Staff discounts on products and services Flexible working hours – tell us what hours work for you (minimum 15 hours per week) Hybrid working – ability to work from home part of the week About the Role: We currently have an exciting opportunity to join our rapidly expanding Patient Support Team in our Call Centre based in Southampton . As a Senior Patient Support Advisor , you will be the first line of contact for our patients’ optical and hearing enquiries . You will handle communications through inbound calls, web chat, and email , delivering excellent service and ensuring every patient receives the care and attention they deserve. Key Responsibilities: To make and receive calls to patients as required for Leightons Opticians & Hearing Care and The Hearing Care Partnership (70% of job role) To assist with administrati...