Customer Success Enablement Manager

Job description

Your Impact The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences. What You'll Do: - Business Planning: Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans - Strategic Initiatives: Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation. - Business Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction. - Data Analysis: Analyzes data and metrics to develop enablement strategies and Customer Success playbooks. - Tailored Enablement: Ensures enable...