Manager, Language Access Services

Job description

Description The System Manager, Language Access Services is responsible for the day-to-day management, coordination, and quality assurance of interpretation and translation services across Emory Healthcare. This role oversees frontline staff and operational workflows to ensure 24/7 language access compliance, service delivery excellence, and support for patients with Limited English Proficiency (LEP) or other communication barriers. The Manager plays a critical leadership role in interpreter training, workflow optimization, regulatory compliance, and partnership with clinical and non-clinical teams across the healthcare system. This position reports to the System Director, Language Access Services and ensures that all language services align with organizational standards, federal regulations, and patient experience priorities. RESPONSIBILITIES: Compliance and Quality Assurance: Develops and enforces policies to ensure compliance with CLAS Standards, Joint Commission requirements, CMS regulations, and Section 1557. Monitors operational metrics including interpreter wait times, service fulfillment rates, and vendor utilization. Leads quality audits and prepares reports for leadership...