Customer Account Manager

Job description

Description SUMMARY: We are seeking a highly organized and customer-focused professional to manage key customer accounts in a fast-paced manufacturing environment. This role serves as the primary liaison between customers and internal teams including Planning, Procurement, Production, Logistics, and Commercialization. The ideal candidate thrives in a cross-functional environment, excels at problem-solving, and can balance relationship management with operational execution. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Interacts with customers via phone, email, online chat, or in person to provide support and information on an assigned product or service. Answers customer inquiries by clarifying desired information, researching and providing information. - Acting as the customer’s representative to ensuring their needs are met with a focus on improving the customer experience. - Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Collaborating with various internal departments to ensure that they fulfill all customer requests. - Resolves issues by clarifying problems, exploring answers and alternative solutions and implem...