Account Manager, Legacy Club

Job description

Position: Account Manager, Legacy Club Department: Ticket Sales & Service: Reports to: Director, Ticket Sales & Service POSITION SUMMARY: The Account Manager, Legacy Club plays a key role within the Ticket Sales & Service team, dedicated to delivering an exceptional experience for our longest-tenured Season Ticket Members. The Legacy Club comprises of Vancouver Canucks Season Ticket Members (STM) who have a membership tenure of 25+ consecutive years with the organization. Through a relationship-first approach and a commitment to world-class customer service, this position is responsible for ensuring members feel recognized, valued, and appreciated for their continued loyalty and support. Managing a portfolio of key STM’s, this role serves as a trusted resource and primary point of contact while also driving business growth through the promotion, renewal, and introduction of new ticket products to both existing and prospective members. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required) - Manages assigned accounts and develop strong professional relationships with Canucks Legacy Club Members to meet standards of excellence - Works closely with the Coord...