Bellperson (Temporary replacement) | InterContinental Cascais-Estoril

Job description

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. As a Bellperson, you are the face of our welcome, the first smile our guests see, and the helping hand capable of leaving no stone unturned in pursuit of complete guest satisfaction. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - Creating First Impressions: Welcoming guests warmly upon arrival, assisting them out of their vehicles, and escorting them to the front desk and their rooms. - Managing Luggage: Handling, transporting, and storing guests’ luggage safely and efficiently with the utmost care. - Sharing Local Insight: Familiarizing guests with their rooms, hotel amenities, and sharing expert local knowledge of nearby attractions and spots of interest. - Providing Seamless Service: Delivering messages, packages, and amenities to guest rooms promptly. - Ensuring Discretion: Maintaining complete privacy, confidentiality, and ethical behavior regarding all guest interactions. - Being a Brand Ambassador: Collaborating closely with the Front Office team to ensure a smooth, premium guest journey. What we need from you: - Exception...