Benefit Advocate - LHB

Job description

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary: Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issues Required Job Qualifications: Remote Role - High School diploma or GED equivalent - Minimum one year of insurance and/or benefits customer service experience - Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment - Ability to continuously display a positive...