Customer Service Representative (816510)

Job description

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description: Customer Service Representative for call center is responsible for handling inbound and/or outbound customer interactions, addressing inquiries, resolving issues, and providing information about services. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure a positive experience. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. - Answer incoming calls and respond to customer inquiries in a timely and professional manner - Make outbound calls to follow up on customer issues or provide updates - Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each custome...