Analyst, Global Reservations - Workforce Operations

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: This role is part of the Customer and Operations Excellence organization, where you’ll combine data-driven decision-making with AI-powered tools to optimize workforce operations. You’ll be responsible for analyzing and managing daily and real-time workload requirements, leveraging predictive analytics and automation to forecast call volumes, handle time trends, and improve scheduling accuracy. You’ll collaborate on AI-enabled workforce optimization projects, using advanced technologies to streamline processes and enhance operational efficiency. What you'll do: - Create, maintain, and update daily, weekly, and monthly department reports using advanced analytics tools - Analyze agent schedules and real-time staff...