Service Improvement Manager

Job description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Role Overview: The Service Improvement Leader is a senior, cross-functional role responsible for driving measurable improvements in service delivery, operational performance, and customer experience across the Customer Enablement team. This role will lead transformation initiatives and embed a culture of continuous improvement, with clear outcomes such as improved SLA attainment, increased customer satisfaction, reduced repeat incidents, and increased automation/self-service where appropriate. Key Responsibilities: Service Improvement & Strategy: - Lead the design and exec...