Service Design Manager

Job description

At OrthoCarolina , our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization . OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us We are currently searching for a Service Design Manager to work with our administrative team in Charlotte . The Service Design Manager will help build and scale new customer experience functions. This role is strategic, and hands-on for an individual who can lead research, map and redesign end-to-end services, and turn patient, operational, and business insights into measurable improvements. This person will play a key role in shaping how OrthoCarolina understands and improves the full patient and operations journey across channels and touchpoints. Essential Functions: Focus on conducting research, c...