Head Host / Hostess (m/w/d)

Job description

📍Veteranenstraße 9, 10119 Berlin 🕒 Vollzeit (38h) | 2 feste freie Tage 🍋 Why this role is different This is not a typical Host position. At Big Mamma, you are the first impression of the entire experience — the person who sets the tone, manages the flow and ensures that every guest feels expected, welcomed and valued. In our restaurant Edmondo in Hamburg, you will operate in a fast-paced, high-volume environment where attention to detail, communication and anticipation make the difference. 🚀 Your role & impact As a Head Host / Hostess, you take full ownership of the guest journey from the very first moment: Deliver a warm, professional and structured welcome at all times Manage reservations, walk-ins and table allocation (Reservierungen & Tischmanagement) Optimize seating flow and coordinate closely with the floor team Anticipate guest needs and adapt your communication accordingly Handle peak moments with composure, clarity and efficiency Elevate waiting time into a positive, well-managed experience In addition, in your role as Head Host / Head Hostess: Lead, train and coordinate a team of 3 hosts/hostesses, ensuring service consistency, engagement and performance follow-up Overse...