Area Service Manager

Job description

POSITION SUMMARY: - The Service Manager is responsible for the customer-facing service organization and the delivery of customer service for dedicated on-site locations and field service in their region. - This position is responsible for the direct supervision of their service team within the US Services organization, supporting operational, financial, and performance management of service technicians; adherence to technical standards and operational procedures and ensuring high levels of customer satisfaction. CORE POSITION RESPONSIBILITIES AND EXPECTATIONS: Customer Relationship Management: - Primary BlueCrest Service contact to our customer base. - Ensure that service expectations and commitments are met so that employee and client satisfaction is maximized. - Support and conduct regular client meetings. - Understand clients’ production schedules.and ensure that optimal service support is delivered enabling customers to meet their commitments. Operational Management: - Support the delivery of Client contracted SLA's, delivering superior client experience and satisfaction. - Ensure the upkeep of site-specific information such as maintenance records, service work orders, etc. - P...