Core Business Solutions Director

Job description

Company Overview World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions. Position Summary: The Small Business Service Center Director is responsible for the oversight of daily operations, management of staff, ensuring high client satisfaction, performance and KPI management, resolving escalated issues, and driving retention and efficiencies. Primary Responsibilities: Strategy: - Develops relationships with leadership and key stakeholders ensuring the proper points of connection are consistently established - Drives utilization of KPIs to measure and report results (e...